Tuesday, August 26, 2014

Story of a Customer Service rep; Part 3

I bloody hate people.
Customers and Customer Service reps both.

Did a service request last week.
Now, I did another service request tonight, that was referencing that the one I did last week were executed on the wrong subscription.

The service request I did tonight, was placed on the wrong god forsaken subscription, but they referenced the correct one in the details listing, after the person placing it had ranted a little about the previous one being incorrect.

Bloody hell! Stop being lazy ass bastards then and place the service requests on the bloody right subscription from the start and we won't have this problem, now will we?

And this, this is how you piss off us in back office, doing all the service requests that gets put in from the people in 1st line.

So to any 1st line reps reading this: Place your service requests on the correct subscription from the start, it'll be easier on everyone then.

Monday, August 25, 2014

Thunder and Lightning

A thunderstorm was raging tonight.
And it was a big a** storm that was over us.

Lots of big lightning and loud as he** thunder.
Soothing, actually.

I did get some pretty good video recording of lightning strikes.
It'll be going up as soon as I can get access to a decent computer to edit out the boring blank spaces in the recordings (aka, when I get home from work, tomorrow morning).

For now, I got some pretty awesome cloud pictures to show from this evening.




You can almost see how the clouds are on a march to war, and the thunderstorm was the battle.


Sunday, August 24, 2014

Music update!

And here comes a music update!

Courtesy of talented Carbon Maestro

In the night


It is, in my mind, one of Carbon's best songs, especially this vocal version.
The instrumental version is nice too, but the vocals (made by talented Haylizbeth ) is what puts this song, in the vocalized version, neck and head above most other songs.

Story of a Customer Service rep; Part 2

Another night in the works.

We had an end user call just now, he/she/it called 10+ times, but, our phone system is currently down, so we get notified that a call has come in, but we don't actually get connected with the caller.

One could wonder why it would take a person that many calls, just to figure out that maybe, just maybe, there's something wrong so he/she/it can't actually get in touch with an CSR just now.


People, they never cease to amaze me with their stupid and sluggish minds.

Over and out!

Saturday, August 23, 2014

A beautiful morning

Now this, this is how a morning should look like.
It's almost as if it were summer again ... And not pretty much autumn ...

(also, you can't see it, but it was raining and looked fantastic)

Story of a Customer Service rep; Part 1

Story time!
This'll be some tellings I'll put out every now and then from when I'm at work and in a slow period during the night.
---------------------------------------------------

It's the middle of the night, and the systems I use to do my job seem to be going down one by one.

It's actually slight irritating.

Being at work, but unable to actually do any work.

And, to top it all off, I got stuck in a call for 45 minutes earlier tonight with a night worker from another line of businesses that had faulty systems, so he couldn't look up all the info he wanted on his own and instead called in with his questions.

One would think that it could have waited till the morning when regular customer service opened.

But, that's just how it is, I guess.

Oh, should probably mention that I work as a Customer Service Rep on the night shift for a mobile phone operator.

Friday, August 22, 2014

I'm back!

And I'm back!

Been quite some time since I last updated this blog.

Shit happened that came in the way.

But, now I'm back and I'm going to start posting again!


Note though;
There's going to be some general ramblings and rants regarding my job (in general terms, as to protect the morons) from time to time.

But there will be ponies and music!